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This paper describes a multiple‐criteria decision support system (MCDSS) for the selection of the most appropriate contractor. The system can accommodate the unique characteristics of a project in addition to the qualifications and capabilities of those contractors assessed. The system first evaluates the list of contractors by matching their qualifications with specific project conditions. A short list of eligible contractors is thus selected and further the MCDSS compares the current capabilities of the short listed contractors and their plans for the project under consideration, to select the most appropriate contractor. The Delphi method was used to evoke expertise and obtain reliable assessment values for all criteria related to the contractor qualification, while the analytic hierarchy process (AHP) was used to assess the specific project conditions. The system can be easily modified to adopt specific conditions of the proposed project and also to facilitate the decision maker in explaining the reasons for the elimination of excluded contractor.

The purpose of this paper is to look into the mass production of dwelling units and the conflict encountered when the economics versus quality, sometimes resulting in a waste of public funding resources and extra re‐building time.

This paper proposes a decision model for deciding the optimum house delivery alternatives for both the recipients and the Government. The decision model is designed using the analytical hierarchy process. Where multiple criteria are incorporated for such as waiting time, citizen satisfaction, and quality of work, house delivery‐time, cost, losses and finally, management responsibility.

Partially constructed houses enable the possibility of many alternatives by the recipients, which in turn avoids the drawbacks of rebuilding and at the same time, maintains work quality. The partially constructed housing system is proved to be effective in making a trade‐off between the government purposes and recipients desires, but with a variable percentage of partial construction.

The analysis of the surveys stresses the importance of different alternatives within the partially constructed housing system in order to reduce waiting time and construction cost thus increases the satisfaction of occupants. The validity of this study continues to be effective to this date, as the Government's housing policies have not yet changed or streamlined, consequently re‐building continues to be the theme of many public houses after hand‐over to recipients.

The purpose of this study is how to use the quality function deployment (QFD) in the construction industry. The study was performed for the owners and decision-makers of a construction company in Egypt, as a sample, and the owners’ requirements.

The data collection process and the type of data collected are described in this section. The data used in this study was collected from a questionnaire survey and was quantitatively analyzed using statistical analysis to identify the practices that have a statistically significant correlation with the performance of the design in the structural system of multistory buildings. A structured questionnaire five points Likert scaled based was adopted in this study; the questionnaires were distributed to experts, managers in real estate companies, construction industry-academic experts and advisors. The resulting list of factors, issues and knowledge gaps was subjected to a questionnaire survey for quantitative confirmation and identification of the most important factors, issues and knowledge gaps by distributing the questionnaires to experts, managers in real estate companies, construction industry-academic experts, and advisor to identify ambiguous questions/items and to test the techniques used to collect data.

The effect of many internal and external factors that affect on value engineering and decision support systems, such as schedule time, cost, the purpose of the building, availability of materials and environmental, needs to be considered in the structural system for multi-story buildings. The final proposal for the house of quality-chart helps designers and decision-makers in the preliminary phase and feasibility study stage for choosing the structural system using value engineering analysis for multi-story buildings. Also, construction and engineering industries can use the findings from this study as a basis for selecting the optimal structural system for multi-story buildings. The estimating team will be able to accurately make decisions and give recommendations regarding an optimal structural system for multi-story buildings for different activities.

The proposed approach enables decision-makers and designers to select the optimum system for multi-story buildings according to the key performance indicators (KPIs) toward client satisfaction and conduct analytical investigations to facilitate decision-making in a structural system for the multi-story building in Egypt. The proposed approach enables decision-makers and designers to select the optimum system for multi-story buildings according to the KPIs toward client satisfaction and conduct analytical investigations to facilitate decision-making in the structural system for the multi-story building in Egypt.

QFD is a technique that availed in many industries and it is used in evaluating the customer expectations, reflecting this evidence on the product specifications. In recent years, this technique is used also in construction industry projects. It is will help designers and decision-makers in the preliminary phase and feasibility study stage for choosing the structural system using value engineering analysis for multi-story buildings.

For any educational institution, student satisfaction is an important goal. Thus, the purpose of the study is to use a structured improvement process, define–measure–analyse–improve–control (DMAIC) methodology, to improve students’ satisfaction regarding their learning experience at the College of Pharmacy/Umm Al-Qura University.

The study first defines the problem and develops the project charter. Then the study visualizes the students’ learning experience process that is defined using a flow chart and a value stream map. Students’ voices were captured through a modified version of a survey developed by Levitz (2015-2016) that covered different aspects of the students’ learning experience. Next, Pareto analysis and cause-and-effect diagrams were used to identify the few vital factors affecting students’ satisfaction. The net promoter score was chosen as a primary metric to measure students’ satisfaction regarding their learning experience.

The analysis results revealed that there were eight areas of dissatisfaction: poor catering services, improper physical environment, students’ feedback being overlooked, inappropriate measures for course delivery, absence of appropriate advice about future career, inefficient field experience and finally and poor academic support. Based on these results, an improvement plan was prepared and the first stage of the plan was implemented. The success of the plan was investigated by measuring the net promoter score which was increased by about 11.9 per cent after implementation of the first stage of the plan.

The study emphasizes that the DMAIC methodology can be applied successfully to improve students’ learning experience and to discover additional value for students.

Nowadays, communications, products, services and costs are customized through the internet technology. The main theory to continue competitiveness in the organizations is customer relationship management (CRM). CRM enables organizations to efficiently interact with customers and gather, store and examine their data for providing a complete view of them. On the other hand, the subject of cloud computing has increasingly become the bridge for the success of the CRM implementation. Therefore, this study aims to investigate the impact of cloud computing (new cloud facility, knowledge of information technology (IT), cloud security and cost) on the success of CRM systems.

The model and the questioners-based data are analyzed using the Smart PLS 3.0. The data were gathered based on 80 employees of three main agricultural companies in Iran.

The obtained results have indicated that all of the considered factors, new cloud facilities, knowledge of IT, cloud security and cost, play an important role in CRM systems’ success. Also, the evaluation and examination of the consistency and validity of the model are performed through the structural equation model.

First, the authors have conducted a study in a single region. It cannot be guaranteed that the results can be generalized to other regions. Second, for this cross-sectional study, the research design was conducted that showed constant relationships between variables. The research done for this study is cross-sectional. Third, because of time and financial restrictions, the authors have gathered data using a sample from a single location.

Proposing a new model for investigating of the impact of cloud computing (new cloud facility, knowledge of Information Technology (IT), cloud security and cost) on the success of CRM systems is the main originality of this paper.

This paper aims to present a review of the design and development of the turbidimeter for measuring the turbidity level in water. Monitoring the turbidity level of water is important because it is related to public health.

A precise and reliable turbidimeter can provide vital data that reveals the water condition level. Several turbidimeter units are discussed briefly. Three types of turbidimeter design – single beam, ratio and modulated four beams – are elaborated with some illustrations of the design concept. Various improvements and innovations for upgrading turbidimeter design are also discussed.

This paper elaborated on a new method of estimating the water turbidity level in water samples using an optical tomography system based on the independent component analysis method. The results showed that a tomography-based turbidimeter can measure slight changes in the level of turbidity when the volume of contaminants is changed slightly. The turbidimeter can also provide a profile of the distribution of the turbidity in the water sample.

A turbidimeter based on the optical tomography concept can be a valuable tool in determining the level of pollution in rivers, sea, etc.

The purpose of this study is to develop an Islamic Banking Index representing the Islamic banking model and to investigate its impact on the performance of Islamic and conventional banks. This study also analyzes the impact of Islamic financial development on bank performance.

The authors collected the data from 23 countries for the period from 2010 to 2018 and developed a composite Islamic Banking Index. The authors applied the generalized method of moments on 3,542 bank-year observations for both Islamic and conventional banks to analyze the impact of the Islamic Banking Index on bank performance. The results of the study are robust to time-fixed effects, country-level time-varying factors and endogeneity issues.

The authors found that Islamic Banking Index positively contributes to the return on assets (ROAit) of Islamic banks only. This impact becomes highly significant in countries with comparatively higher Islamic financial development. This finding suggests that the Islamic financial development in a country provides a supportive operating environment to Islamic banks and increases their performance. The authors also found that Islamic Banking Index positively contributes to the return on equity (ROEit) of both types of banks.

The authors argue that moving away from interest-based products and focusing more on diversified portfolios can boost the performance of both types of banks without increasing their risk levels.

To the best of the authors’ knowledge, this is the first study that develops a composite Islamic Banking Index based on differentiating factors of the Islamic banking model and investigates the impact of Islamic Banking Index and Islamic financial development on bank performance.

This study aims to assess the influence of material internal control weaknesses (ICWs) on investment in intangible assets, capital structure and commercial risk of organizations. Also, it analyses the impact of investment in intangible assets on the presence of material ICWs. This paper expects that ICWs and investment in intangible assets are interactively incorporated.

The statistical population of this study includes listed firms on the Tehran Stock Exchange during 2012-2017, selected using the systematic elimination method. A total of 588 firms is selected as the final sample of the study. Four hypotheses are developed to meet the study’s objectives and data analysis is carried out using the panel data method in Stata Software.

Results show that material ICWs have a positive and significant impact on investment in intangible assets and financial leverage. Moreover, this study finds that investment in intangible assets deteriorates the ICWs’ degree. However, the findings show no significant relationship between ICWs and commercial risks of companies.

The current study fills the gap in the literature science; there is no evidence on the subject of the study.

This paper aims to determine whether there is a relationship between intellectual capital and social capital and internal control weaknesses and assess the relationship between the variables of intellectual capital and social capital and internal control weaknesses.

The statistical population consists of 1,309 firm-year observations from 2014 to 2020. The research hypothesis is tested using statistical methods, including multivariate, least-squares and fixed-effects regression.

The results demonstrate a negative and significant relationship between intellectual capital, social capital and internal control weaknesses. The study also finds that increased intellectual and social capital quality improves human resource utilization, control mechanism, creativity and firm performance. The results also show that intellectual capital and social capital enhancement will reduce internal control weaknesses in the upcoming years.

This paper is the pioneer study on the relationship between intellectual capital and social capital and internal control weaknesses in Iran, carried out separately and in exploratory factor analysis. This paper considers intellectual capital components for theoretical factor analysis, including human capital, structural capital and customer capital. Internal control weakness is assessed based on financial, non-financial and information technology (IT) weaknesses.

This chapter approaches the topic of teaching the Western scholarly tradition in non-Western countries like the United Arab Emirates (UAE) from three perspectives employing the following metaphors: as a Public Servant motivated by public service to the goals and aims of the country’s development articulated by UAE rulers and its citizens; as Cultural Diplomat, representing the Western tradition and its scholarly achievements while respecting other traditions; and as Intellectual Imperialist, aiming at a colonising incorporation of the UAE into the Western academic world.

The main methodology adopted is the Weberian ideal type, located within a comparative and historical context that produces the metaphors as analytically possible perspectives as a western expatriate faculty member. Additional critique is drawn from Bourdieu, Said, Freire, Giroux, Foucault, Goffman and cross-cultural organisation studies.

The findings consist of an analytic framework consisting of public servant, cultural diplomat and intellectual imperialist as a set of conceptions for analysing possible orientations of Western expatriate academics in developing countries.

The implications are threefold: on a personal level, what experientially does each of the metaphors mean for one’s sense of identity, profession, values and relationships; on a pedagogical level, what principles and values distinguish the curriculum and teaching styles as well as orientation to Arab and Islamic scholarship; and politically, what is the potential impact and unintended consequences for the indigenous culture, sovereignty and societal survival of a country under the heavy influence of globalisation. The contention of this chapter is that one cannot avoid adopting one or more of these roles and may even perform in contradictory ways.

The originality is in establishing a new set of analytic categories drawing on post-colonial, diplomacy and critical studies.